Shipping & Returns

Your ring ships fully insured with signature required on delivery. We use trackable, insured couriers and we'll email you the tracking details as soon as it leaves us.

Delivery time is 2–4 days once your ring is finished, in addition to the 4–6 week making time (6–8 weeks for center stones of 4 carats and above).

We ship worldwide. International orders are sent fully insured by tracked courier, and any customs duties or import taxes are payable by the recipient. If you're ordering from outside the United States, we'll confirm the delivery estimate for your country before your ring is made.

There is no shipping charge on orders placed through this website at present.

Because your ring doesn't exist until you order it, cancellation depends on how far along the work is:

• Before you approve your center stone — you can cancel without charge, in full.
• After you approve your stone — we've committed to buying that stone, so it can no longer be cancelled for a full refund.
• After you approve the CAD design — casting has begun and the piece is bespoke to you.

If something has changed, talk to us. We'd rather find a workable answer than apply a policy rigidly.

A made-to-order ring can't be resold to anyone else, so we don't offer a change-of-mind return on custom pieces. What we do stand behind is the work:

• If your ring arrives with a manufacturing fault, we repair or remake it at our cost.
• If it doesn't match the design you approved, we'll put it right.
• Free resizing within 60 days of delivery.
• Lifetime cleaning and inspection, on us.

Nothing here limits your statutory rights, including your right to a remedy for goods that are faulty or not as described.

Resizing is free within 60 days of delivery. Contact us with your ring and the size you need and we'll arrange it.

Not every design can be resized more than a size or two — full eternity bands and some pavé settings can't be resized at all — and we'll tell you upfront if yours is one of them. That's why we'd always rather you get the size right before ordering.

If a parcel arrives damaged, or doesn't arrive at all, tell us immediately and keep the packaging. Every shipment is insured, so we can resolve it — but the claim depends on being notified promptly.