Customer care
Warranty & Repairs
We stand behind the work. Here's exactly what that means, in plain terms — including the parts that aren't covered, because a warranty you can't rely on isn't worth much.
Included with every ring, for life
- Free cleaning and inspection, for as long as you own the ring
- Free resizing within 60 days of delivery
- Certification documentation for your center stone
Craftsmanship warranty
We warrant our own workmanship for the lifetime of the ring. If something we did fails — a setting, a solder joint, the structure of the band — we repair or remake it at no cost to you.
Covered
- Manufacturing faults in the setting or band
- A stone that comes loose due to a fault in our setting work
- Plating defects on white gold present at delivery
- Any way in which the finished ring differs from the design you approved
Not covered
- Accidental damage — knocks, drops, crushing
- Damage from chemicals, chlorine or abrasive cleaners
- Wear from using the ring in circumstances it isn't designed for
- Damage caused by a third-party jeweler working on the piece
- Loss or theft (please insure your ring)
- Normal wear to a rhodium finish over time
This warranty is in addition to your statutory rights and does not replace them.
Repairs and re-plating
For damage that isn't a warranty matter, we'll still fix it — we just charge for the work. We'll always tell you what a repair involves and what it costs before starting, and we won't begin until you've agreed.
Common jobs include re-tipping worn prongs, re-plating white gold, resizing outside the free window, and replacing a lost accent stone. Turnaround is usually two to three weeks, and occasionally faster.
Please don't take your ring to a third-party jeweler for work covered by this warranty — it voids the coverage for that area, because we can't vouch for someone else's work.
Please insure your ring
A warranty covers our workmanship — it can't cover a lost or stolen ring. Add your piece to your homeowner's or renter's insurance, or take out a standalone jewelry policy. Keep your certification documents and your receipt: insurers will ask for both. We'll happily send duplicates if you need them.
Need a repair or an inspection?
Message us at sales@diamondhearted.com or through the site with a photograph of the issue, and we'll tell you what's involved.